Transform Tomorrow: Choose a Career in Waste & Recycling Services

Celebrating 30 years of excellence, Acden Environment is proud to be one of the largest providers of waste, recycling, and landfill services in the Regional Municipality of Wood Buffalo. At our core, we are people and solutions-driven, committed to creating a sustainable future for our community. If you are passionate about making a positive impact and eager to grow in a dynamic industry, we invite you to be part of our dedicated team. Embrace the opportunity to contribute to a company that values innovation, teamwork, and environmental stewardship. Apply now and be a part of our legacy of success and service!

Position/Term: Permanent/ Local Position (Non-Camp/Non-FIFO)

Location: Saprae Creek Facility, Fort McMurray, Alberta

Work Schedule: 5 days on, 2 days off; 10-hour day shifts

What’s in it for me?

• Competitive Compensation: Enjoy a competitive wage and overtime (if available). 
• RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program.
•  Employee and Family Assistance Program: We care about your well-being.
• Training and Development: Access our fund program to enhance your skills.
• Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events.
• Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance.
• Employee Perks: Enjoy discounts provided by Acden and Perkopolis.
• Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life.

What I will be doing?

• Oversee and schedule fleet maintenance in collaboration with Acden Mechanical Service Advisors, ensuring cost-effective solutions
• Manage daily service operations, either directly or through team involvement, to ensure smooth execution
• Review and interpret customer contracts to meet client needs, stay within budget, and ensure compliance with expectations
• Maintain high standards of customer service and promptly address client inquiries or issues
• Ensure operator documentation complies with company, client, and regulatory standards
• Optimize load management to fulfill client needs and schedules effectively
• Collaborate with team members to drive profitability, customer satisfaction, and operational efficiency
• Build and nurture strong client relationships for ongoing service delivery
• Identify and implement cost-saving initiatives for both clients and the company
• Handle service requests efficiently, create operator route sheets, and ensure all necessary paperwork is complete
• Update client profiles in Trux and Salesforce and notify accounting of any changes
• Follow up on quotes and input information into Salesforce as necessary
• Ensure adherence to ISO standards and meet Key Performance Indicators (KPIs)
• Maintain customer contracts and ensure all requirements are fulfilled while focusing on safety and injury-free work standards

What does Acden need from me?

• Valid Class 5 driver's license is required
• Minimum of 3 years' experience in dispatching is required, preferably in waste management or transportation industries
• Minimum of 3 years' experience in customer service is required
• Proficiency in dispatching software and excellent verbal and written communication skills are required.
• Required to prioritize tasks, manage multiple responsibilities, and maintain confidentiality while adhering to regulations.
• Strong commitment to promoting safety and ensuring a hazard-free, injury-free work environment

What are the "nice to haves":

• A Class 3 driver's license is an asset
• 4 or more years of dispatching experience, preferably in waste management or transportation
• Experience with TRUX, Salesforce, and Microsoft 365 is an asset
• Excellent customer interaction and teamwork skills, with the ability to work well with a diverse workforce
• Experience in load coordination and maximizing efficiency is an asset
• Proven success in fast-paced environments is an asset

Acden is 100% community-owned by the Athabasca Chipewyan First Nation. Acden’s success contributes directly to economic reconciliation and the independence of ACFN, helping to deliver strategic programs identified by the Nation that support health, housing, education, well-being, culture and language revitalization, job creation and sustainability.

We welcome and encourage applicants to voluntarily self-identify if they are members of a Canadian Indigenous Group. This information supports our commitment to diversity and inclusion within our workforce. If you are a member of the Athabasca Chipewyan First Nation (ACFN), we also invite you to specify your membership. Your disclosure will be treated with the utmost confidentiality and respect.

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