Join Acden Holdings and be a part of a legacy of excellence and strategic innovation.

Acden Holdings oversees critical functions including strategic growth services, operational support services, and financial services. These service groups work to support company goals and employee well-being through innovation, growth, and a commitment to serving our clients and community. 

Position: Permanent Local Position. Ideal candidate must be based in Fort McMurray, Alberta (Non-Camp/Non-FIFO)

Location: Taiganova Corporate Office, Fort McMurray, Alberta

Work Schedule: 5 days on, 2 days off; 8-hour day shifts

What’s in it for me?

• Competitive Compensation: Enjoy a competitive salary. 
• RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's RRSP matching program.
•  Employee and Family Assistance Program: We care about your well-being, take advantage of wellness resources.
• Training and Development: Access our Training and Development fund program to enhance your skills.
• Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events.
• Comprehensive Benefits: Get treated with immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance.
• Employee Perks: Enjoy discounts provided by Acden and Perkopolis.
• Work/Life Balance: Maintain a healthy balance between work and life.

What I will be doing?

• Provide daily operational support of computers and network components: including hardware, software and troubleshooting.
• Install, configure, operate and maintain systems hardware, software, and related infrastructure.
• Plan and perform documentation, inventory assessment, network assessment, and other various procedures.
• Perform testing and regular servicing of equipment hardware and software.
• Ensure IT interactions are followed through to resolution.
• Maintain appropriate records and documentation.
• Influence present and future services by keeping apprised of technological trends.
• Communicate and collaborate with IT teammates to proactively solve problems.
• Enter issues/tasks assigned in Issue Tracking System and keep status up to date.
• Share knowledge of areas of expertise with other members of the team.

What does Acden need from me?

We don't mess around in IT! Here are the critical components that we require when adding a team member to our current team infrastructure:

• Possess and/or be working towards several of the following accreditations:
  • CompTIA-A+, Network+, Security+, Server+, Storage+.
  • Cisco - CCNA, CCNP, CCENT, CCIE.
  • ITIL - Foundation, Practitioner, Intermediate, Master.
  • Microsoft - MTA, MOS, MCSA, MCSE.
  • VMWare -VCA, VCP. HyperV and AWS equivalents. HPE and Oracle equivalents.
  • (ISC)2 - SSCP, CAP, CISSP.
  • ISACA - CSX, CISA, CISM, CRISC.
  • Brocade- BCP in: Ethernet, SAN, Storage (IP or Mainframe).
  • Apple - ACSP, ACTC, ACPT.
  • Other equivalent IT certifications and accreditations.
• 2 years' experience in both a Hardware and Software support environment or a break/fix environment.
• Extensive hardware and software diagnostics and troubleshooting experience.
• Extensive mobility device setup and management experience.
• An understanding of network wiring and TCP/IP with the ability to use such maintain a functional network.
• Fluency in Microsoft 365 and Microsoft 365 support.
• Ability and willingness to pursue education and training in all areas of Information Technology.
• Must possess valid Class 5 Operator's License.
  • Driver's abstract must demonstrate a pattern of safe driving behaviour.
• Maintain eligibility to work on all client sites as required.
• Ideal candidate must be based in Fort McMurray, Alberta.
• Strong attention to detail and accuracy is critical.
• Ability to work efficiently on simultaneous assignments under tight deadlines.
• Ability to collect arid analyze data, draw conclusions, and make actionable recommendations.

What are the "nice to haves"?

• Networking knowledge and experience in the following will be an asset:
  • Virtual Private Networks (VPN).
  • Virtual Local Area Networks (VLAN).
  • Transmission Control Protocol/Internet Protocol (TCP/IP).
  • Wireless Networks.
  • Network printing and devices.
  • Domain Networking and Domain Controllers.
• Experience using virtualization technologies will be considered a strong asset.
• Experience with structured cabling installation will be considered a strong asset.
  

Acden is 100% community-owned by the Athabasca Chipewyan First Nation. Acden’s success contributes directly to economic reconciliation and the independence of ACFN, helping to deliver strategic programs identified by the Nation that support health, housing, education, well-being, culture and language revitalization, job creation and sustainability.

We welcome and encourage applicants to voluntarily self-identify if they are members of a Canadian Indigenous Group. This information supports our commitment to diversity and inclusion within our workforce. If you are a member of the Athabasca Chipewyan First Nation (ACFN), we also invite you to specify your membership. Your disclosure will be treated with the utmost confidentiality and respect.

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#2025