Fuel Your Future: Join Our Expert Mechanical Team

Are you an organized and customer-focused professional with a passion for supporting vehicle maintenance and repair? Acden Mechanical Repair & Maintenance is seeking a dedicated Service Advisor to join our team. In this administrative role, you will play a key part in coordinating service appointments, managing customer inquiries, and ensuring that our diverse fleet of vehicles receives the attention it needs for optimal performance.

Our state-of-the-art, environmentally designed automotive and heavy duty truck maintenance shop provides a professional and supportive work environment, providing you with the tools and resources needed to excel. You'll enjoy competitive pay, opportunities for career growth, and the chance to work in a collaborative team that values your expertise. If you're committed to quality and want to be part of a company that prioritizes sustainability and innovation, we want to hear from you!

Position: Permanent, Local Position (Non-Camp/Non-FIFO)

Location: Mechanical Repair & Maintenance Shop, Fort McMurray, Alberta

Work Schedule: 7 days on, 7 days off; 12-hour day shifts

What’s in it for me?

• Competitive Compensation: Enjoy a competitive wage and overtime (if available).
• RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program.
•  Employee and Family Assistance Program: We care about your well-being.
• Training and Development: Access our fund program to enhance your skills.
• Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events.
• Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance.
• Employee Perks: Enjoy discounts provided by Acden and Perkopolis.
• Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life.

What I will be doing?

• Interact with customers, by telephone, email and in person, as required
• Gather customer information, work descriptions, hours and kilometers and enter into work orders
• Open, review and close work orders while working closely with parts department and lead hands
• Assign work to technicians as needed with guidance of Lead Hand
• Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
• Assist in cost estimating
• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time, and document properly on work order
• Follow up progress of each repair order during the day, contact customers by telephone or email regarding changes in the estimate or time promised
• Interpret warranty information and policies for customers
• Adhere to all company policies, procedures and safety standards
• Prepare / send invoices to customers and collect payment
• Work with Accounts department to avoid customer late payments
• Other duties as assigned which may assist with full services of Acden Mechanical Repair & Maintenance LP.

What does Acden need from me? 

• High School diploma is required.
• 5 years' experience as a Service Writer in a Heavy Truck/Automotive environment is required.
• Valid Class 5 driver's licence with a clean abstract is required. 
• Strong communication skills (written and verbal) are required. 
• Proficiency in MS Office (including Excel and Word) is required. 
• Previous experience working in a customer service role is required.  
• Ability to obtain clearance on drug, alcohol, hearing, and physical abilities pre-employment testing is required. 

What are the "nice to haves"? 

• A strong technical ability is considered an asset.
• The ability to work harmoniously with a diverse workforce is an asset. 
• A highly motivated attitude is an asset. 

Acden is 100% community-owned by the Athabasca Chipewyan First Nation. Acden’s success contributes directly to economic reconciliation and the independence of ACFN, helping to deliver strategic programs identified by the Nation that support health, housing, education, well-being, culture and language revitalization, job creation and sustainability.

We welcome and encourage applicants to voluntarily self-identify if they are members of a Canadian Indigenous Group. This information supports our commitment to diversity and inclusion within our workforce. If you are a member of the Athabasca Chipewyan First Nation (ACFN), we also invite you to specify your membership. Your disclosure will be treated with the utmost confidentiality and respect.

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